FREQUENTLY ASKED QUESTIONS (FAQ)
What’s the correct way to use wax?
- Please ensure that your skin is dry before waxing. You can also apply some talcum powder around the area that you want to wax.
- Make sure that your hair is around 3mm (around the same length of a rice)
- Using your spatula, apply the cold wax in the directions of your hair growth.
- Take a strip and place it on top of the applied wax. Gently massage the strip in the directions of hair growth.
- Hold the edge of the strip and quickly pull against the direction of hair growth. Don’t leave the wax on your skin for too long.
Click on the link here for a tutorial on waxing.
Is the cold wax safe to use on sensitive skin?
For your information, our wax is made up of natural ingredients, making it safe for every skin type. However, it is advisable for users to do some patch tests before waxing.
Will it be painful for the first timers?
Yes, it might be a little bit painful for the first time users. However, if you follow the steps correctly, the pain can be minimized.
Do we need to reheat the wax before using it?
You don’t need to reheat the wax before using it.
Can the wax be used on the face?
You can use the wax on your facial hair such as the mustache, beard, sideburn but not on your whole face. We also do not advise the Muslims to wax their brows.
Can a man use wax?
Definitely. The wax is not limited to women only.
What do we have to do before we start waxing?
Before waxing, you can scrub your body first to get rid of the dead skin cells and clear your pores. Then, please make sure that your hair is around 3 mm in length. Dry your skin and start waxing by following the directions on the pack.
How long can a tube of cold wax last?
It depends on the usage. On average, a tube of wax can last around 7 months.
Can the wax be used on our private part?
Yes, definitely. The wax can be used on every part of our body except for the face and the brows(for Muslims).
Are the strips reusable?
Yes, sure. After waxing, clean the strips by soaking for 5 minutes and rinse well. Next, dry the strips and keep them in the pouch.
Do we need to buy the spatulas and the strips separately?
You don’t have to buy it separately if you buy the 100ml Hair Removal set because in each set, we already provide 1 plastic spatula, 2 wooden spatulas and 18 pieces of non-woven strip. Only cotton strips need to be bought separately.
When will the order be posted out?
Postage will be done on Sunday until Thursday, before 12.00 noon, except for public holiday.
Does the wax have an expiry date?
The product’s period after opening (PAO) is 12 months. Hence, you can use your product for a year after opening it.
Why did the wax not remove my hair completely?
There’s a possibility that your hair and skin are not fully dry before waxing. We suggest that you apply some powder on the area that you want to wax.
Why does the wax not stick when I apply them on my hair?
Since the texture of the wax is very thick, you need to gently press and tilt the spatula a bit while you’re applying it on your hair. If your wax is too hard, please inform us immediately and we’ll be glad to help you with the product.
What is the difference between the cotton strip and the non-woven strip?
The cotton strip is much softer compared to the non-woven strip. However, the non-woven strips last longer than the cotton strips as the cotton strips can become a bit hairy after a few times of usage.
Can the wax be eaten?
The wax is made up of natural ingredients, hence, it is safe if it was swallowed accidentally.
Are all the items ready stock?
Yes, they are in stock.
Can wax be used on men’s beard or mustache?
Definitely! This wax can be used on every part of our body except for the face and the brows (for Muslims).
Can the wax be used on the thin hair around the upper lips (especially women’s)?
Yes! This wax can be used on every part of our body except for the face and the brows (for Muslims).